Oh Dear! Still Need Help? - Scratch Below...
Can I install the Jewel TV app on my device?
✅ YES — if you have one of these:
- Android TV/ Google TV
- Amazon Fire TV / Firestick
- Roku TV / Streaming stick
- Android phone or tablet
❌ NO — not currently supported:
• Apple TV
• iPhone / iPad
• macOS / Safari-only devices
Note: Jewel TV Media is currently developing new apps for Apple TV, LG Smart TV, and Samsung TV. In the meantime, Jewel is available on Roku TV, Android TV / Google TV, Amazon Fire TV, and Android phones and tablets.
How to Install the Jewel App
Use the links below to install Jewel on your device or check compatibility first.
1. Android / Google TV
Use the Google Play Store on supported Android TV and Google TV devices.
Get Jewel on Android & Google TV
2. Amazon Fire TV
Install Jewel from the Amazon Appstore on supported Fire TV devices.
Install Jewel on Amazon Fire TV
3. Roku TV
Add Jewel TV directly from the Roku channel page.
4. Check Compatible Devices (Optional)
If you are unsure whether your device is supported, check the compatibility list first.
Tips and Troubleshooting
I installed the app but cannot find it on my TV
Check your app library or All Apps section first. Some TVs do not place newly installed apps on the home screen right away. Restart the device, then check again for Jewel TV.
I am using Apple TV, iPhone, or iPad
Jewel TV is not currently available on Apple TV, iPhone, or iPad. At this time, Jewel is available on Roku TV, Android TV and Google TV, Amazon Fire TV, and Android phones and tablets.
The app says installed but does not appear
This usually means the app is in your app drawer or library but not pinned to the home screen. Locate Jewel TV, then move it to the home screen if your device allows it. A restart can also help.
I am not sure what device I have
Check your settings to find the device name and operating system.
Android TV and Google TV: Settings, then About
Amazon Fire TV: Settings, then My Fire TV, then About
Roku TV: Settings, then System, then About
My device is not listed as supported
If your device is not on the supported list, it may not be compatible at this time. You can still watch Jewel by using another supported device such as Roku TV, Amazon Fire TV, Android TV and Google TV, or an Android phone or tablet.
Something else
If your issue is not listed above, contact us using the support instructions near the bottom of this page. Include your device name, operating system, and a short description of the problem so we can help faster.
5. Turn your regular TV into a Smart TV
Use a simple plug-in streaming device that turns almost any TV into a smart TV, ideal for watching Jewel.
If you do not have a compatible device to watch Jewel on a full screen monitor, there is the option to transform most TV’s into a Smart TV device by simply using an external stick that inserts into the HDMI port of your device. Please carefully check your device to ensure that option will work before purchasing one of the following products. You will also generally need a good HDMI cable and an Internet connection with good network coverage.
Disclosure: Some links on this page are Amazon affiliate links. This means we may earn a small commission at no extra cost to you. However, we recommend that you also search for similar items that will work for your needs.
Enjoy Watching Jewel!
Select the link below that matches your device.
Still experiencing installation problems?
Before contacting support, please first confirm that you have:
✔ Checked that your device is supported
✔ Used the correct app link on this page for your device
✔ Followed the install steps on this page
✔ Restarted your TV or device if needed
Please do not rely on device search alone, as new apps can take time to appear in search results. Use the direct app links on this page instead.
If you still need help, please submit a Support enquiry through our Contact page and include:
- Your device name
- Your operating system
- Which app link you used
- The exact problem you saw
- The steps you already tried